Mitel - 6150 MCC

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Contents

Hf MITEL MITEL NETWORKS 6150 Multimedia Contact Center MCC User Guide version 3 0 03 June 2002 1 Contents Configuring 6150 MCC To configure employees 2 Adding Employees 2 Editing Employees 4 Deleting Employees 4 To configure agents 5 Adding Agents 5 Editing Agents 7 Deleting Agents 7 To configure agent groups 8 Adding Agent Groups 8 Editing Agent Groups 9 Deleting Agent Groups 10 To configure members of an agent group 11 Adding an agent to an agent group 11 Removing an agent from an agent group 11 To configure queues 12 Adding Queues 12 Editing Queues 14 Deleting Queues 14 To configure responses 15 Adding Responses 16 Editing Responses 17 Deleting Responses 17 Configuring 6110 CC ...